Frequently Asked Questions (FAQs)

1. How can I place an order?
To place an order, simply browse our online store and add your desired items to your shopping cart. Once you've finished shopping, click on the cart icon, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

2. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment options through PayPal for your convenience.

3. How will I know if my order was successful?
After completing your order, you will receive an order confirmation email that includes a summary of your purchase. If you do not receive an email, please check your spam folder or contact our customer support team at RoamHomeShop@gmail.com

4. Gift Cards 
Once your gift card purchase is complete, you will receive a confirmation email containing a unique gift card number. This number is essential for making online purchases using your gift card.

It’s easy to make purchases with your Gift Card online. Just make your selections and proceed to checkout as usual. From the Payment Page, scroll to the bottom and enter your gift card number and hit Apply.

If you have more than one Gift Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please note: Gift Cards may be used in combination with a credit card to complete your transaction.

5. What is your shipping policy?
Our shipping policy is designed to get your items to you as quickly and safely as possible. For details on shipping methods, processing times, and shipping fees, please refer to our Shipping and Returns Policy in the following link: insert link to shipping and returns policy.

6. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. For more information, please refer to our Shipping and Returns Policy in the following link: insert link to shipping and returns policy.

7. Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about the tracking process, feel free to reach out to our customer support team at RoamHomeShop@gmail.com

8. What is your return policy?
Please refer to our Shipping and Returns Policy in the following link: insert link to shipping and returns policy.

9. How can I contact your customer support team?
You can reach our customer support team by emailing RoamHomeShop@gmail.com We are here to assist you with any questions or concerns you may have.

10. How do I stay updated on your latest products and promotions?
For exclusive first looks & offers, subscribe to our email in the following link: (insert link to sign up for emails) and via Instagram @RoamHomeShop.

11. How do I care for my gold plated jewelry?

- To prolong your jewelry's life, avoid direct contact with perfumes, lotions and other chemicals.
- Although gold-plated jewelry will not tarnish like silver, it may in time fade slightly depending on wear and the amount of care taken.
- In case of any extreme exposure, wipe down your pieces with a soft cloth to remove all traces of moisture before storing them away.
- Handle the push pins, links and hooks with care as they require a gentle touch.

If you have any other questions or need further assistance, please don't hesitate to reach out to us at RoamHomeShop@gmail.com. Thank you!